Your email, answered and booked
BLAM8 turns your business email address into a knowledgeable agent. It answers every customer in your voice — from your real prices, policies and FAQs, never guesswork — and when someone asks for a date, it gathers the booking details into one pinned card, ready for your diary. Flip scheduling on and it books the job itself: live availability, a hold that can't double-book, confirmed in the same thread. Outlook and Gmail, with the whole conversation remembered.
Draft-only by default Works with Outlook & Gmail Live in minutes — config, not code
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Can you fit us in Thursday?
Hi, any chance someone could come out Thursday to take a look? Mornings are best for us.
Approving confirms the booking · skipping releases the hold
Every inbound gets a reply drafted in your voice — enquiries, quotes, the routine questions — morning or midnight. Nothing sits in the inbox waiting, and no lead goes cold while you're on a job.
Quote requests turn into real bookings in your diary — held so you can never double-book, and pushed to your calendar. More work confirmed, with none of the back-and-forth.
The admin that ate your evenings — sorting the inbox, chasing quotes, re-keying bookings into the calendar — just gets handled. You get the time back for the actual work.
Not another automation tool
Marketing tools broadcast to a list. Workflow tools hand you a kit of tasks and triggers to assemble. Neither can read the email your customer just sent — and neither books anything. BLAM8 is an agent, not a toolkit: it reads what was actually written, and answers it.
BLAM8 replies to the email in front of it, quoting your own prices, policies and FAQs — because you taught it your business. It tells you what it doesn't know instead of making it up.
No tasks, zaps or workflows to build and babysit. Connect the mailbox and the very next email in gets a draft — and the same agent grows with you: scheduling, invoicing, your industry module, one switch at a time.
Don't like a line in a draft? Thumbs-down it, say what's wrong, and one click turns that into a standing rule it never breaks again. Your agent gets more yours every week.
And bookings start before you even pay for scheduling. On the entry Email plan, the agent chats away, answers the FAQs, and quietly gathers every booking request's details — date, job, contact — into one pinned card on the thread, keeping the lead warm until you open the app. Your diary entry is a copy-paste. Flip Scheduling on, and even that disappears: it checks the live diary, holds the slot, and books the job in the same thread.
How it works
One click to connect Microsoft 365 / Outlook — or Gmail. Secure, revocable, scoped to the inbox you choose — and drafting starts on the very next email in.
A short brief, your tone, the rules it must never break, and your key facts — minutes of configuration, not a build. It tells you what it doesn't know.
Drafts appear for review. Approve, tweak, or skip in a click. Turn on more automation only when you're ready.
Self-serve
No sales call, no developers, no IT project. Set up your email agent, set up your diary, then tune the optional extras — all yourself, all configuration, not code. And you're never on your own: a built-in assistant walks you through any of it in plain English.
Email onboarding
Connect your inbox, set the voice and rules it writes by, and upload your prices, policies and FAQs as its knowledge. Pick draft-first or full-auto — per mailbox.
Scheduling onboarding
Set your opening hours, your services and how long each takes, and what you need to take a booking. Timed slots, whole days or multi-day stays — then connect your calendar.
Optional settings
Go as deep as you like — travel time between jobs, escalation rules, recurring reminders, a persona per mailbox. Not sure? The built-in assistant sets any of it up with you.
Start free — no card In-app setup assistant Change anything yourself, any time
Security & trust
Draft-only is the default for a reason. Your whole operation — mail, orders, fleet, jobs and invoices — lives in one UK-hosted database, isolated per company and yours to export any time. Access is OAuth (never a password), and nothing sends without sign-off until you switch full-auto on — and even then, escalations wait for a human.
What we store, where it's hosted, and who we share it with is all public — before you sign up — in our Privacy Policy & sub-processor list.
Draft-only by default
Nothing is sent automatically. Auto-send is an option you unlock, per inbox, when you trust it.
Isolated per company
Row-level security keeps every customer's mail, rules, and data strictly separate.
OAuth, not passwords
Connect Outlook or Gmail and sign in with Microsoft or Google — secure consent, never a password. Revoke access any time, from your side.
UK data residency, GDPR-minded
Your database is hosted in the UK (London); the app runs in the EU (Frankfurt), with data handling built around UK GDPR. Where it's hosted and every sub-processor is listed in our Privacy Policy.
Your data, exportable
Import your order books and export manifests as CSV/Excel — your records are yours to take with you. No lock-in.
The platform
Email and Scheduling are the core any business runs. On top, your industry module switches on the rest of the job — Transport Management for hauliers, Field Service for trades, with more verticals rolling out. A module is a switch, not a project — working the same morning you turn it on — and every reply, booking and job runs through the same agent, so they share what they learn.
Replies to incoming mail in your voice — Outlook & Gmail, threaded into the conversation, approval queue or full-auto, grounded in your own knowledge base. Even gathers booking details into a pinned card before Scheduling is switched on.
Quote requests become real bookings — the agent checks availability, places holds that can never double-book, handles timed slots and multi-day stays, and drops confirmed jobs into Outlook or Google Calendar.
The whole transport operation: vehicle & pallet-space capacity, routing and the load planner, job pricing, proof of delivery, a driver app, customer tracking, a live fleet view and invoicing — best-fit booked onto real vans, every screen live off the diary.
The module for trades: skill-matched engineer scheduling, emergency triage, instant quotes off your rate card, a job board and recurring service reminders — enquiry to invoice, all on the same agent.
Answer and triage inbound calls on the same booking brain as email — same diary, same fleet, human hand-off when it matters.
Reply to WhatsApp enquiries in your voice — the same draft-first approvals, diary checks and bookings as email.
Handle Telegram messages on the same booking brain — drafts, holds and confirmations, always with a human in the loop.
Our first industry module · Logistics
The agent never guesses capacity. Every booking is an atomic check against your actual vehicles — remaining pallet spaces and legal payload, per van, per day — so even two orders arriving in the same second can't overload a truck.
"6 pallets to Leeds, Friday?" — pallet types, weight and date are read straight out of the text. Half and quarter pallets count properly.
The smallest vehicle with room that day wins, so big vans stay free for big orders. No room anywhere? The agent offers the nearest dates that work instead.
Approving sends the reply and confirms the hold. The fleet board shows every van's load for the day, and the job lands in your calendar.
And the job doesn't end at the kerb. TMS prices it from your rate card, captures proof of delivery from the driver's own mobile run sheet, gives the customer a live tracking link, and turns delivered jobs into invoices — while keeping an eye on driver hours and vehicle MOT, tax and service dates.
Running more than one depot? Enterprise accounts give every depot its own connected mailbox and home branch — orders@ in Leeds books Leeds vans. And your customers never hear about vehicles; they just hear "yes, Friday's fine."
Founding partners · Shape it with us
The core runs today — but every haulier plans loads, tracks vehicles and watches compliance a little differently. Our first logistics companies come aboard as founding partners: you show us how you actually run and track your fleet, and we build TMS around it — real features shaped by real operations, roadmap priorities on your say-so, a direct line to the team, and founding terms that stay with you.
Our second industry module · Trades
Plumbing, electrical, HVAC, and every callout trade runs on the same agent — it reads the job out of the email, matches it to the right engineer, quotes it and books it, all before you've picked up the phone.
Emergency or routine, what skills it needs, how long it'll take — read straight from the enquiry. Urgent jobs are flagged so nothing critical waits in a queue.
The agent finds an engineer with the right skills and a free slot, quotes it off your rate card, and places the booking — confirmed the moment you approve the reply.
The job lands on the engineer board and the calendar. Finished work turns into an invoice you email as a PDF — and recurring services chase their own next booking.
Founding partners · Shape it with us
The essentials are live — but no two trades run their jobs the same way. Our first field-service companies come aboard as founding partners: show us how you schedule engineers, price callouts and track work on site, and we shape the module to fit — real features shaped by real jobs, direct input on the roadmap, and founding terms that stay with you.
Simple pricing
Free 14-day trial from sign-up — the Email pilot needs no card. Add a paid plan any time (card required); the trial carries over, so you're only billed when your 14 days end.
The email agent on its own
1 mailbox · 500 emails/month
14-day pilot · no card
Email automation + scheduling
1 mailbox · 1,000 emails/month
Free trial · card required
Your sector's module — TMS for logistics, Field Service for trades
2 mailboxes · 5,000 emails/month
Free trial · card required
Full platform for high-volume operations
5 mailboxes · 20,000 emails/month
Free trial · card required
Custom pricing, MSA invoice billing
Custom email allowance
One free 14-day trial, counted from sign-up. The Email pilot needs no card; paid plans (card required) share the same window — upgrade any time, billed only when it ends. Every tier includes the mailboxes shown; add more at £39/mo each. Enterprise is unlimited.
FAQ
BLAM8 (Business Logistics Automated) is an AI email automation and booking scheduling platform for small businesses. It reads every customer email, drafts a reply in your company's voice, and when it's a booking request it checks your real diary, holds the slot so you can never double-book, and books the job in. A human approves every reply until you choose to go full-auto.
They're different categories. Mailchimp-style tools send marketing campaigns to a list — they can't read or reply to an inbound customer email. Zapier-style tools sell workflow plumbing you assemble and maintain yourself. BLAM8 is a working agent: it reads each customer email, replies in your voice from your own business knowledge, gathers the booking details, and — with Scheduling on — books the job into your live diary in the same thread. Full honest comparisons: BLAM8 vs Mailchimp and BLAM8 vs Zapier.
Yes — BLAM8 connects to Microsoft 365 / Outlook and Gmail with one click, using secure OAuth consent rather than a password. Drafting starts on the very next email that arrives, and confirmed bookings sync to Outlook or Google Calendar.
Yes. When an email asks for a date, BLAM8 checks your live availability, places a hold that can never double-book, and confirms the booking the moment you approve the reply. It handles timed slots, whole days and multi-day stays, and drops confirmed jobs into your calendar.
The core — email automation plus scheduling — fits any business that runs on email and a diary. On top of it sit industry modules: Transport Management (TMS) for hauliers and couriers, and Field Service for trades like plumbing, electrical and HVAC, with more verticals rolling out.
BLAM8 is draft-only by default: nothing is sent without a human approving it, and auto-send is an option you unlock per mailbox once it has earned your trust. Your data lives in a UK-hosted database, isolated per company, and mailbox access is revocable OAuth — never a stored password.
Plans start at £39 per month for email automation, £99 per month for Core (email plus scheduling), and £299 per month for Core plus your industry module — see pricing. Every account starts with a free 14-day pilot — no card required for the Email pilot.
One inbox, handled well, with a human approving every reply. Connect it in the morning and watch it draft on your own mail the same day.
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BLAM8 assistant
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